As first-time parents, we were completely overwhelmed by the changes in our lives and the constant worry about whether we were doing things ‘right.’ Our baby was waking frequently, barely napping during the day, and we felt lost trying to make sense of all the conflicting advice we found online. I was exhausted, emotional, and unsure of myself, and I knew we needed guidance.

From our very first call, Melanie put me at ease. She greeted us with warmth, understanding, and genuine care, and it was immediately clear that she was deeply knowledgeable and passionate about helping families like ours. She reassured me that everything I was experiencing—the sleepless nights, the self-doubt, and even the moments of frustration—was completely normal, which was a huge comfort in itself.

What I appreciated most was that Melanie never made me feel like I had to aim for perfection or make drastic changes all at once. Instead, she focused on setting realistic expectations and helping us create small, manageable steps toward better sleep. She explained what was developmentally appropriate for our baby at this stage, which really helped me let go of some of the unrealistic goals I’d been putting on myself. Her guidance on creating a soothing sleep environment and recognising our baby’s cues made an immediate difference, and her encouragement gave me the confidence to trust my instincts as a mum.

Melanie’s kindness and patience have been invaluable. She not only provided practical advice but also acted as a calm, reassuring presence during a time when everything felt so chaotic. She never once made me feel judged or pressured; instead, she was like a trusted friend who truly understood what we were going through.

Thanks to Melanie, those overwhelming early weeks became much more manageable. I feel like I can enjoy my baby more now that I’m not constantly second-guessing myself or drowning in conflicting advice. I can’t thank her enough for the time, care, and support she gave us. Every new parent needs a Melanie in their corner—she’s a true gem, and we’ll always be grateful for her!

Laura, Mum of a 6-week-old